Refund Policy
Clear guidelines on refund eligibility for donations and investments made on Zambia's leading SEC-authorized crowdfunding platform.
48hrs
Cooling-off Period
14 Days
Refund Window
Fair
Process
1. Overview
This Refund Policy outlines the circumstances under which transactions or investments made on Crowdveste—Zambia's donation-based and equity-based crowdfunding platform—may be eligible for refunds. Crowdveste ("we," "our," "the platform") operates solely as a facilitator of fundraising campaigns and does not guarantee the performance or outcome of any campaign or investment.
Important Notice
Crowdveste serves as an intermediary platform connecting fundraisers with supporters and investors. We facilitate transactions but do not control campaign outcomes or guarantee results.
2. Platform Role & Liability Disclaimer
Intermediary Role
Crowdveste serves exclusively as an intermediary between campaign creators and contributors or investors.
No Endorsement
We do not endorse, verify, or guarantee the success, legitimacy, or delivery of any fundraising campaign.
Limited Liability
Crowdveste shall not be held liable for any loss, damage, or failure arising from campaign outcomes.
User Responsibility
All users are expected to conduct independent due diligence before making transactions or investments.
3. Donation-Based Campaigns
Refund Eligibility
Donations are generally non-refundable, except in limited situations:
- Verified fraudulent or misleading campaign activity
- Campaign cancellation before fund disbursement
- Erroneous transactions (duplicate payments, input errors)
Refund Requests
Requirements for donation refund requests:
- Must be submitted within 14 days of donation
- Only eligible if funds have not been disbursed
- Refunds processed to original payment method
- Transaction fees may be deducted
Non-Refundable Cases
The following donations are not eligible for refunds: Voluntary transactions to social, personal, or charitable causes after disbursement, dissatisfaction with campaign outcomes, project delays, or creator performance issues.
4. Equity-Based Campaigns
48-Hour Cooling-Off Period
In accordance with best practices, Crowdveste offers a 48-hour cooling-off period from the time of investment commitment. During this time, investors may cancel their investment by contacting support in writing.
Disclaimer: Please note that the 48-hour cooling-off period is a voluntary investor protection policy implemented by Crowdveste. It is not mandated by the Securities and Exchange Commission of Zambia and should not be interpreted as a legal requirement under Zambian securities regulations.
Post Cooling-Off Commitments
After 48 hours, investments are final and non-refundable, except:
- Campaign cancellation or failure to meet funding target
- Regulatory authority halts the campaign
- Shares not issued due to platform/issuer error
Investor Responsibility
Important investor acknowledgments:
- Solely responsible for assessing risks and merits
- No investment advice or return guarantees provided
- Capital is at risk and may not be recovered
5. Refund Processing
Refund Approval
Once your refund request meets our policy criteria and is approved by our review team.
Processing Time
Approved refunds will be processed within 14 business days, depending on your payment processor or financial institution.
Fee Deduction
Crowdveste reserves the right to deduct transaction fees or administrative charges where applicable.
6. Dispute Resolution
If you believe you are entitled to a refund under this policy, please contact our team with supporting evidence. All claims will be reviewed on a case-by-case basis.
Need to Submit a Refund Request?
Our support team is here to help you through the refund process. Please provide detailed information and supporting documentation with your request.
7. Amendments
This Refund Policy may be amended from time to time in line with regulatory requirements or business practices. Material changes will be communicated via the platform or registered user email.